The Falkor Defense online store only ships to the USA at this time; we do NOT ship overseas. Orders are shipped within 1 to 3 Business Days if possible. **Custom orders with non standard features including but not limited to custom serial numbers, coating, paint, hydrodip, engraving etc cannot be returned or refunded. The customer has 30 days to submit a return for a refund minus the 15% re-stocking fee. All orders over 30 days will not be accepted. Return Policy There is a 15% re-stocking fee on any order that is returned. Also, the customer is responsible for the shipping. Falkor Defense will take care of the shipping if there was a problem made by our shipping department. You will not be charged a 15% re-stocking fee either, as long as it was the shipping department’s mistake. All others there will be a 15% re-stocking fee. Please send any return items to Falkor Defense, 2902 Highway 93 North, Kalispell, MT 59901.